Frequently Asked Questions
Why stay in a Professionally managed Vacation Rental?
Amenities and Space! Real Time Calendars! Accurate Pricing! Safe, trusted, Easy to Reserve Online! The Owners of our Vacation Rentals care deeply about their homes and your comfort. All homes are unique, well maintained, fully furnished, and include well equipped Luxury kitchen, and Bath, In Suite laundry, Free Local Phone Calls and Free Password protected High Speed Internet . Our Vacation Rentals provide all the comforts of home. Sit back and relax. The kids have their own space and separate bedrooms. We ensures you will find everything you need including, starter supplies of soap and paper products, good quality dinnerware, cookware, linen, beach and bath towels. Most homes cater to families and include TV's, DVD players, books, and games for children of all ages. All you need to bring is your suitcase. Unpack Once and see it ALL!
Why is the Departure Cleaning Charged Separately?
We charge the cleaning separately on some homes as we have an outside company clean the individual homes. Our Condo-Hotels include the cleaning in the rate. When you look at the total vs the breakdown you will see that the total you pay is very competitive for what you are renting. Our homes include fully furnished homes with Gourmet kitchen, multiple luxury bathrooms, multiple bedrooms etc… and we clean and equip the homes to a very high standard. The cleaning fee might seem high to some, however, this is not a profit centre for us.
How Do I make a Reservation?
Book online with our Secure Safe web sites. It is Fast and Easy in 3 simple steps. You will then receive a rental agreement via email with terms and conditions that you must agree to, to guarantee your reservation. If you prefer to speak to an agent to book over the phone or just have a few questions, please do not hesitate to call us +1.407.683.27993 - Phones are answered 7 days a week from 10 am to 5 pm.
30% of the Rent is required via credit card to complete the booking. You will receive a confirmation with details regarding the home you have selected including check in and out times, homes policies, standard terms and conditions. The balance of the rent varies. You will receive a confirmation with detailed driving directions and instructions on how to obtain entry into your Holiday Home.
What are the Check in and Check out times?
Arrival time is at or after 4:00PM on your date of arrival and check out time is 11:00AM or earlier on your departure date. This gives our housekeepers the time they require to be ready for the next visitors. If you wish an earlier check in (1pm on your check in date) or later check out, (1pm on your check out date) you can book this service online. Unfortunately, we can not permit early check in or late check out without booking ahead. Please notify us at the time you book your reservation if you wish to modify the arrival/departure times. Fees will apply for not respecting this policy.
What happens if I need to Cancel?
We strongly suggest travel insurance.
If cancelled, monies are only re-funded if the space is re-rented for the same time period and rate less a $100.00 administration fee. Some Condo-Hotels only require 48 hours notice to cancel
Do your homes accept Pets and Children?
Many of the homes on our web site are welcoming to children and pets. Extra cleaning fees for pets are usually charged. Children are always free, but included in the maximum occupancy permitted per home. You can use the advanced search on our home page to find ideal accommodation for you and your furry friend.
Departure cleaning is charged regardless of length of stay
No Pets Permitted unless otherwise advised
Non-Refundable Damage Deposit Waiver
30%of the Rental rate is due on Reservation. The full balance is due, and appreciated 60 days prior to arrival
If Cancelled, funds are only refunded if the same dates are re-booked, less a $100/Admin charge
Check in time is after 4pm - Check out time is 11am
Stays longer than 14 Nights will require a mid-stay clean